Hotel Front Desk Agent Job Description. Write a Front Desk Resume Objective or Summary. Greet hotel guest and check guest in/out of hotel using Opera software system. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels, Contributed tactful demeanor, outstanding customer service and hospitality. During check-in, a front desk agent will verify a guest’s method of payment and run a background credit check. It indicates the position she’s held (front desk agent) and uses verbs (helping, providing, and ensuring) to describe her primary responsibilities to customers. Maintaining four star/diamond service standards. Your Front Desk Agent resume should not go beyond two to three pages. We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Facilitated to answering all phone calls; setting and placing wake up calls; sending and receiving faxes. Job Summary The Elk Neck Beach Resort is currently recruiting a hotel front desk agent for our reservations department. Responded to guest inquiries and in a timely, friendly and efficient manner, Provided driving and/or walking directions to guests to local destinations, Ensured a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions, Assisted fellow team members and other departments wherever necessary to maintain positive working relationships, Top performing Agent in conversion ratio (upgrades to check-ins), Ensure satisfaction of guests accommodations upon arrival and departure, Coordinate guest reservations with Special Event and Leisure Managers, Provide concierge assistance for all guests, Communicate with Sales Managers to ensure convention guests needs are met. See our sample Front Desk Agent Cover Letter. Greeted guests upon their arrival and offered assistance throughout their stay. Your skills list should include between six and eight bullet points. Provide information about services available in the hotel and in the community. Communication and coordination with other departments. Ensured transportation of guest to and from the hotel and managed their luggage. Assist with guest's complaints and inquiries. Scheduled reservations for overnight stays or extended stays. Checked guests out of hotel and gave change. Job Description and Resume Examples A collection of job descriptions, resume examples, employment, and career resources. For more information on what it takes to be a Hotel Front Desk Agent, check out our complete Hotel Front Desk Agent Job Description. Now put it to work. Dealing with complaints and handling them. Checking guests in/out of hotel using computer system. Find out what is the best resume for you in our Ultimate Resume Format Guide. Looking for cover letter ideas? Provided excellent customer service, tourism information and completed end of shift reports. Free workable has a pleasant and post your ad on the most popular job boards today. Recognized for ability to handle and resolve confrontational guest situations. Ensure every guest is satisfied, especially the high status Hilton honors members. Handled check in and check out for 825 room AAA four diamond property, Performed job functions with attention to detail, speed and accuracy, Designed and implemented guest's room accommodations according to their interest, Managed discrepancies involving check-in/ check-out process, Answered phones to take reservations and/or respond to guest service requests, Trained in housekeeping for preemptive room turnovers, Sold two thousand dollars of room revenue in The month of July, Earned the responsibility to personally attend to casino VIPs and top guests, Managed the booking and billing of guest reservations, checked guests in and out of their rooms, reviewed daily reports, handled multiple telephone lines, maintained cash drawer, handled all guests complaints, Upheld cleanliness, organization and positive morale within the work area. Registered guests into hotel following established procedures, working in coordination with other employees or departments as required ensuring 100% guest satisfaction. Dedicated Hotel Front Desk Agent offering more than 9 years in the hospitality industry as well as in-depth knowledge of hotel desk operations. Menu Close Resumes; Articles ; Menu. Front Desk Agents usually work in the hospitality industry where they greet guests and help them accommodate. Front desk personnel are the face of your business. Trained staff and maintained standards in a high-turnover environment. A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. Handle customer complaints or refer dissatisfied customers to a manager. Used strong communication skills to collaborate with other departments to ensure efficient guest focused service, and schedule reservations at other properties owned by same company. Handled mail, package, and message with due procedures. Focused on cash-handling policies and procedures. The following are two resume examples for a hotel front desk position one for a candidate who has worked for hotels before, and one for a recent college graduate who does not have experience in the hospitality industry. A front desk agent performs receptionist and customer service work for a resort or hotel, helping to represent a business in the best way possible. Handle & coordinate room assignments and pre-arrivals. Demonstrated adeptness at managing customer concerns. Read through logs to determine day's events in order to best accommodate all guests. The most sought-after qualifications in a Front Desk Agent are communication skills, courtesy, organizational and administrative skills, attention to details and computer software familiarity. Collect payments following all cash/check/credit card procedures. Assisted Guest Service Agents and Front Office leadership with the checking in and checking out of guests. Management Student Of The Philippines Region Iii Chapter. Represented hotel in a professional manner with reservation status, payments and room assignments. Strong multitasking, communication and interpersonal skills. In hotel settings, these employees take charge of the check in and out of each guest. Front Desk Officers represent the first contact of a company with its customers. Provide guests with information regarding hotel services, amenities, tourist events and attractions. Front Desk Agent Resume Sample 5.0. The job description of front desk agents in most organizations consists of the following tasks, duties, and responsibilities in the example below: Receive each customer or guest that walks into the organization Ensure that visitors and customers’ details are correctly entered into log books Computer Electronics Engineering Technology. Front Office Agent Resume Examples & Samples Maintains positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction Obtains assigned bank and ensures accuracy of contracted monies Checks guests in and out, in a speedy, efficient and friendly matter according to Front Office Service Standards Additionally, a front desk agent will manage and update information regarding room availability, rates, and available amenities. Assists in preregistration and blocking of rooms for reservations. Education requirements are minimal, and most Hotel Front Desk Agents make display of a high school diploma in their resumes. Building positive relationships and communicating well to guest, Collecting payments for room and tax from guest manually and electronically, Providing information regarding hotel policies and activities, Maintaining inventories relevant to vacancies, reservations and rooms. Front Desk Agents provide warm reception to guests and customers. Download Front Desk Agent Job Description Resume pdf. 1 vote Andy Kertzmann. Ensured to balance each clerk's shift reports and deposits. Balanced guest, city, and advance ledgers and prepared credit card and/or cash deposits. Put together the perfect front desk agent job description? © 2020 Job Hero Limited. Front Desk Agent Resume Examples & Samples Answer the phones according to the standards of proper etiquette and as fast as possible (no more than three rings) Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel Bank out at the end of the shift by following the blind drop procedures strictly. Every hiring challenge, rates and engagement are hot topics in the most popular job boards today. Communicate with housekeeping staff in regards to late check outs, extend stay, appearance of suite issues and concerns. Available any time for guests to deal with their problems and complaints. Experience in managing all facets of front office administration, including handling multi-line phone systems, managing schedules, and maintaining reception and waiting areas. Settle guest accounts upon completion of guest's stay, Hotel operation responsible for delivering all calls to appropriate destination, Ability to multi task, be detail oriented, and ability to problem solve with internal and external customers, Responsible for assigning rooms and accommodating special requests whenever possible, Responsible for working closely with housekeeping and maintenance departments for smoothness of hotel operation, Responsible for answering telephone, directing phone calls, and taking reservations, Fulfill any additional request the guest may have upon arrival, Settle any disputes in charges that the guest may have before or upon departure, Be able to effectively communicate with guest under high volume times of check in, Register arriving guests and assign rooms, Answer enquiries regarding hotel services and registration by letter, telephone, in person, provided information about services available in the community and respond to guests' complaints, Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems, Welcoming guest upon arrival and providing information regarding availability, room types, and room rates, Assigning rooms pertinent to guests' needs and choice. Management greatly appreciated the competence and relative stability my presence brought to the job. Handled all reservations also booking events and private parties. Manage package deliveries for our guests. Proven experience as front desk representative, agent or relevant position; Familiarity with office machines (e.g. Maintain and balance a $500 drawer after shift, Assist Casino Marketing with comps credits, dinners, limo's and shows, Assist fellow front desk agents with any billings issues they may have, Answer alarms and investigate disturbances. Lead Front Desk Agent Resume Objective : 4+ years of experience as a Front Desk Agent is now seeking employment that will allow me to grow professionally while being able to utilize my strong organizational, educational, and exceptional people skills. Collecting cash and managing a cash drawer. Providing exceptional guest service by displaying [company name]'s four service drivers: Friendliness, helpfulness, timeliness, and level of caring. Mentioned on the Market Metrix (guest surveys) frequently. Scan a couple of front desk agent job ads and note down the most common requirements. The ideal candidate should demonstrate customer service orientation, accuracy, computer literacy, proactivity, and good communication skills. A front desk agent works fulfilling customer service and administrative roles in hotels. Reports on the new world of work, … Front Desk Supervisor Resume Examples. Assisting guests with any questions/needs that arise. Information Technology. They welcome and orient new guests and issue room keys. This position is very stimulating, demanding and it appeals to work for very flexible hours. As a front desk agent, I was responsible for ensuring a friendly and speedy registration, all while adhering to the brands standards of service and educating the guest of the HHonors program. Main responsibilities described in Front Desk Agent resume samples are coordinating room assignments, processing arrivals and departures, handling luggage, and solving complaints. Utilized suggestive selling techniques to sell rooms and promote all services of the hotel. Reported any abnormal patient condition to manager. Front Desk Agent Job Description Example What Does a Front Desk Agent Do? Making Reservations for guest over the phone and also for third party websites. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. Reviewed account information and charges with guests during check-out. Handled front desk operations for 100 guest and 300 rooms per day. Let prospective front desk staff know exactly how you’d like them to apply, whether by emailing a resume, applying in person, or clicking on the “apply” button at the top of the job listing. How do you write the qualifications section of a hotel front desk agent resume? Check guests into and out of hotel rooms. Supervised access to safe deposit boxes and guest key storage area. 28249 Gustave Avenue, … Follow up on group reservation requests under Sales Manager's supervision. The strongest samples resumes for Hotel Front Desk Agents list duties such as: making reservations, greeting guests, taking phone calls, handling correspondence, managing check-in operations, and answering to inquiries. Contacted housekeeping and maintenance regarding issues with rooms. Top performing Agent in room upgrade revenue. Ensured that all wake up calls are handled promptly and properly. Front Desk Agent Job Description Example What Does a Front Desk Agent Do? Inform guests of all available services and amenities. Handle customer complaints in a timely manner. Took reservations and assisted guests with general services. Customer service, addressing guests needs and concerns. Process guest arrivals and departures, including all necessary payments. These are some examples of job descriptions we have handpicked from real Front Desk Agent resumes for your reference. Filling of the arrival and departure register. Greeted and registered guests for their stays at hotel. Performed all administrative duties, Hotel registration, and night auditing. Handle guest check in and check outs professionally, Post charges of gift shop, copies, faxes and meeting room charges, Verify reports are ran hourly in the event system errors occur. Adaptable Front Desk Receptionist with experience in a variety of industries and a history of success in providing exceptional customer service. Assist in pre-registration and blocking or rooms for reservations. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Maintain an inventory of vacancies, reservations and room assignments. 1. Provides ultimate guest service by assisting guest, using proper check-in/out procedures and providing guest with information about hotel and casino, Performs all registration procedures to include, collects form of payment, assigns room, ensures rates, informs guest of total charges, Offer assistance and general information to guests regarding the services and amenities of hotel, Performs clerical duties such as filing, transferring calls and scheduling appointments, Outstanding ability to perform several tasks at once, Quickly and effectively solve customer challenges, Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service, Perform clerical duties, call transfers, appointment scheduling, Assist with inquires of hotel amenities and services, general information and local information, Collect payments, room assignments, rate adjustments, ensure proper room charges, Assists with business conference scheduling and setup, Register arriving and departing guests efficiently in a courteous manner, Handle all incoming calls and clerical duties and provide guests with excellent service and information in a fast and friendly manner, Take room reservations by phone, email, and walk-ins and accommodate each request to the best of my ability, Handle financial transactions, collect money from guests, and post incurred fees pertaining to room service, Research information prior to the arrival of group travels to obtain knowledge of their itinerary and any special events that was being held in the community. Using a Job Description to Create a Standout Hotel Front Desk Agent CV A Sample Hotel Front Desk Agent Description. Front Desk Supervisors have a variety of duties, including training and supervising Front Desk teams. Checked in guests in high volume, fast paced environment ensuring requests were met and accurate billing. Hotel Front Desk Agents are often the first contact between a hotel and its guests and need to make sure customers feel welcome. Prepared, organized, secured, and maintained all confidential files and audit records through the Opera system. Coordinate room status updates with the housekeeping department by notifying housekeeping of all checks-outs, late check-outs, early check-ins, special requests, part-day rooms and etc. Adaptable and efficiency-oriented Front Desk Agent with over 10 years of combined experience in business and hospitality management. No formal education is mandatory for the position, although candidates displaying tourism training in their resumes are preferred. Hands-on experience in keeping records of room availability and guests' accounts, manually and by means of computers, Provide guest services by solving problems, satisfying requests, operating phone console, organizing arrival and departure bills, reservations and security, Prepared all month end production reports and ensured accuracy of each. Your summary should provide an overview of your company and expectations for the position. Maintain a friendly and helpful demeanor at all times. Common duties listed in Front Desk Officer example resumes are greeting visitors, accepting deliveries, collecting payments, doing paperwork, answering inquiries and assisting the executive staff. Verified reservations and received payments. Answer phone in a timely and pleasant manner. Download Front Desk Agent Job Description Resume doc. General office duties included answering phones, giving directions and information on the property and the area to guest, handle check-ins and check-outs. Other responsibilities typically listed in most resume examples are handling budgets and payrolls, troubleshooting, solving crises, reporting to the upper management, and providing customer service. Whether it’s at a hotel reception or at the local … Date stamp, arrange and track boxes, faxes, mail and etc. Home. All front desk agent resume samples have been written by expert recruiters. Checked guests in/out; dealt with cash and credit card payments of bills. Multi task, check inn, check out, answer phones, etc, Respond to all guest request in a timely manner, Answer multiple phone lines and transfer to appropriate department or guest, Use Kipsu messaging system to communicate with guest, Inventory and ring snack station purchases and make cash transactions, Provide administrative support to Sales & Catering staff for meetings & events, Ensure all credit cards and cash funds are balanced throughout the shift, Post room and tax to all active guest accounts. Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Upgraded guests into a higher priced room when possible. Uses suggestive selling techniques to sell rooms and to promote services of the hotel. Answer telephones and take messages and handle guest mail. The front desk agent resume sample starts off with a three-statement summary of the candidate’s professional experience. Ensured guest requests are met, billing instructions are followed, and valid method of payment established. Advise housekeeping which rooms have been vacated and are ready for cleaning. This is the perfect position for someone who is friendly and outgoing and who enjoys helping others. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Front Desk Agent Job Description A front desk agent is a person who puts the first impression of the property on the customers. Job brief. Accommodated special requests whenever possible. Concentrated on cleanness and neatness of desk and office areas. Warm and friendly individual with ability to … Assist incoming guests with the check-in/out process of the hotel. Compile and check daily record sheets, guest accounts and receipts using computerized or manual systems, Use a web based program to make hotel reservations, Receiving method of payment in the form of cash or credit card, Handle guest issues in a proficient professional manner. It’s actually very simple. Front Desk Agent Resume Sample. Guide the recruiter to the conclusion that you are the best candidate for the hotel front desk agent job. Bad news: The HR people will skim your resume … Main responsibilities described in Front Desk Agent resume samples are coordinating room assignments, processing arrivals and departures, handling luggage, and solving complaints. Reconcile all daily accounting data, both manual and computerized. Answer phones frequently throughout the day. If he is able to satisfy the customers then the chances of attracting the customers get increase. Find out what is the best resume for you in our Ultimate Resume Format Guide. Organized front desk files and desk areas. Front Desk Agent Resume Writing Tips. Notice how the jobseeker lists customer service, cash handling, knowledge of MS Office, interpersonal skills, and the phrases, “professional and neat,” and “reliable and resourceful,” in her qualifications section. The strongest samples resumes for Hotel Front Desk Agents list duties such as: making reservations, greeting guests, taking phone calls, handling correspondence, managing check-in operations, and answering to inquiries. If you are trying to land your first job, take a look at our front desk clerk resume sample to better understand what skills relate to such a position. Welcome, register, and assign rooms and issue room key cards to the guests. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Responsibilities include registering guests, check in/ out, assist guests with reservations, moves... 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